It is possible that an order is not automatically collected although you set correctly a CRON task, as explained here.
1 - Identifying the origin of the issue and solving it
> Case n°1: The ordered product is out of stock.
If you want to get your orders without taking stock on your Prestashop into account, you have to enable, in our module, the option "Allow creating orders with non available products" :
> Case n°2: The field corresponding to the product id is not mapped in Prestashop.
Collecting orders is not possible without knowing which field is used as product "identifier".
This field may differ depending on the marketplaces, you must ensure that all the fields potentially used as identifier (SKU) by the marketplaces are mapped in our module.
It is definitely possible to map several references, as shown below:
> Case n°3: The shipping country is not active.
It is possible that the country in the shipping address of the order is not enabled in your Prestashop.
Then you just have to to activate this counrty in the "Localization" tab of your Prestashop.
2 - Manually synchronizing the order
Once you identified the reason of the issue and you corrected it following the indications above, you have to synchronize the order.
In order to do this, go to "ORDER MANAGEMENT API" in our prestashop module, then click on the "+" near "Click here if you want to synchronize precise order".
Then you can either :
> Type the 3 key codes: Account ID / Marketplace / Order ID
> (simpler) Copy-paste the URL of the order details page on BeezUP
The order is now synchronized, and a link to it appears.
Id that does not work, you should get an error being displayed. To find out precisely what is the blocking reason go to "Orders / BeezUP Orders logs " page to get details.